Kia ora,

We wanted to take this opportunity to tell you something important and to also recognise and thank you for your support over the last (crazy) year.

No one could have truly imagined what the last 24 months could have entailed. For many, well laid plans had to be set aside to focus on immediate and high priority issues. Certainly, at Infocare, our priority was to provide rapid and comprehensive solutions to our customers during the ever-changing landscape of the pandemic. We are honoured to have provided this support and likewise honoured to have our customers support us over this period.

Whilst we optimistically look forward to a more “normal” next 12 months (and beyond), we also recognise that cost of living has increased dramatically. With the consumers price index movement over the past year hitting a 3 decade high in NZ, it is no secret that this has had significant impact on how we live and how we do business.

It would be amazing if we could say that Infocare had not been impacted however this is not the case. We can assure you that the whole senior leadership team has spent countless hours running through the numbers and modelling numerous scenarios. At the end of the day, the unavoidable reality is that we need to raise our prices. It’s important to note that this decision was not an easy one to make however we can honestly say that it was made with the long term, big picture in mind.

You will see this new pricing (noted below) reflected in your June 2022 invoice:

  • – Monthly subscription: $169 per month + GST
  • – Annual Agreement: $159 per month + GST (for pre-existing AA contracts only)
  • – Annual Agreement + Direct Debit: $149 per month + GST

Note: for Annual Agreements, the new pricing will be applied when the current contract renews.

We recognise that this is not the kind of news that you wanted to receive however this will ensure that we are able to continue to support our customers.

We promise that our next email will be an easier read with positive news regarding our product offering. As always, thank you for sticking with us and we look forward to supporting you over the coming years.

Kind regards,
Your team at Infocare Solutions

0508 463 622 | info@infocaresolutions.co.nz 
PO Box 300 281, Albany, Auckland 0752

 

FAQ’s

 

I’m on an Annual Agreement – does this subscription rate change affect me?
Your pricing remains as is for the term of your contract. At the point of your Annual Agreement renewing the pricing will be adjusted to the new subscription rate. This will be reflected in your invoice at this point.

Do I need to do anything if I’m on an Annual Agreement with Direct Debit?
No – there is nothing that you need to do. At the point that your contract renews, the new subscription rate will be applied to your Direct Debit automatically.

I have an Annual Agreement without Direct Debit. Do I need to do anything?
Yes – when your current contract renews, the new subscription rate will be applied (which you will see reflected in your invoice). If you make payment via an Automatic Payment (AP), you will need to update your AP to reflect the new subscription rate. If you make remittance via manual bank transfer, you will need to ensure that you enter the new subscription rate when making the transaction.

I’m on a monthly subscription what are my options?
A monthly subscription offers you the flexibility of not being committed to a fixed term agreement; this may be your preference. Your other option is to switch to an Annual Agreement with Direct Debit. This will provide you with a reduced subscription rate and the convenience of not having to manually remit invoices each month.

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